Case study · Spryker · 2024

Marketplace Commissions

A core platform capability that lets marketplace operators calculate commissions and pay out their vendors, without building it themselves.

Company
Spryker
Year
2024
Role
Senior Product Manager
First customer
A European marketplace
Development and testing time saved per marketplace project, up to 30days Before: built from scratch in each project

Impact

Marketplace projects no longer build commission handling themselves. Commission calculation and vendor settlement now ship with the platform, so a new marketplace goes live sooner and costs less to run.

Time to market35–50 days shorter
Total cost of ownership reduced€40k–55kIncluding QA, PM and deployment
Early adopterOnboarded
Webinar

I presented Marketplace Commissions to the Spryker community

My walkthrough of the capability at the Spryker Digital User Group: how commissions are set up, calculated and settled with vendors.

Event
Spryker Digital User Group
Speaker
Andrii Semenenko
Date
November 2024
Length
8 min

Release video

Produced by me · Featured in Spryker’s official release notes (opens in a new tab)

1:15

How operators set up and import merchant commissions in the Spryker back office. Watch on YouTube

Overview

A marketplace makes money by taking a commission on every order its vendors sell, then paying each vendor the rest. Spryker customers building marketplaces needed both parts: working out the commission and settling payments across many vendors.

Until then each project built this on its own. I launched Marketplace Commissions as a core Spryker capability for future marketplace customers, and took it from release to its first live customer.

What shipped

  • Commission calculation: operators define commission rules and the platform applies them to marketplace orders.
  • Multi-vendor payment and settlement: support for paying out and settling with many vendors from a single marketplace.
Merchant commissions list in the Spryker back office after a successful import, with a 7% Electronics category commission and a 50-cent fixed fee
Merchant commissions in the Spryker back office, imported and ready to apply.

First customer

I led the onboarding of a European marketplace as the early adopter. That made the capability’s first real use a live marketplace rather than a demo, and gave the team direct feedback from an operator running it.

Documentation

I wrote detailed documentation for the capability. It helps internal teams support and implement it, and helps customers understand what it does before they commit to it.

docs.spryker.com Marketplace Merchant Commission feature overview (opens in a new tab)

Launch

Together with the marketing team, I developed the marketing materials for the release, explaining the main benefits and features. They were part of a successful product launch, and the release video above is one of them.

I also presented the capability to the Spryker community at the Spryker Digital User Group in November 2024. The recording is above.

Impact

Up to 30 days of development and testing saved on every marketplace project that would otherwise have built a comparable solution.

Commission handling is now part of the platform instead of a per-project build, which means:

  • Faster time to market: new marketplaces skip building and testing their own commission and settlement logic.
  • Lower total cost of ownership: there’s no custom code to maintain and upgrade in each project.

Building a marketplace? I’d like to hear about it.

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